I'm not usually one to share my complaints, but in this case it is well deserved. The sales rep who sold me the car was rude, short, and very unhelpful. Did not walk us out to the car, just tossed us the keys and pointed to the corner of the lot where it was sitting. Not only did he (and his team) lack customer service, they requested SEVERAL times to score them a 5/5 stars because anything less is "a failing grade". The service for the vehicle has been a nightmare. I bought the car NEW and have had to fight them on things that should be covered under warranty. I've called to request speaking to the service adviser, the service manager, been promised a calls back or an email to discuss, and NEVER heard back even after multiple attempts on my part. Quite frankly, the customer support on the sales side AND the service side are lacking basic communication skills. Would not recommend this place to a friend.
Everyone was excellent to work with and made my car buying experience so easy! Will definitely recommend Susan to anyone looking for a vehicle, she is very responsive to questions and will go out of her way to get you answers quickly. Thanks to everyone at Lujack Luxury!
Great service and friendly staff.
Servicio de la Volkswagen excelente, Steve ofrece el mejor servicio al cliente.
I almost bought the whole company at age 26.
I had the option to buy my gla45 AMG at a couple different dealerships. Mike at Lujacks was the only one who acted as though the valued my time. He was quick, responsive, and easy to work with. I recommend buying from him over any other Mercedes dealership. While I got 1 or 2 responses a day from other dealerships, he responded almost immediately.
This was the best car buying experience that I've had. Truly felt like I was given all the time I wanted. Mike helped me find exactly what I was looking for! Great group of people and I love my Jeep!!
Very professional got me right in and out in a timely fashion
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